Q: How can you offer such a great deal at such a low
price?
A: As a company we pride ourselves on providing the
best service for the lowest prices possible. Through years of experience, proven
business practices, exceptionally trained personnel and streamlined
infrastructure, we keep our costs to a minimum. We have uninflated profit margins, excellent
reliability and superior Customer Service and such we surpass the competition.
Q: What is the "catch"? Are there any setup fees,
additional fees or "hidden costs" associated with your
service?
A: Absolutely Not! There are no setup fees,
transfer fees, hidden costs or "sudden" change of prices. Your sign-up price
guarantees you a fixed price on your web hosting services for as long as your
account remains active and in good standing.
Q: Do my customers get a control panel and what kind of
features do they receive?
A: Yes, each account (domain) is
provided with a control panel. For UNIX account we provide cPanel Site Administration accounts, for Windows
hosting, or provide hSphere Site Administrator. Each Control Panel comes complete with files
management, graphical statistics, easy to setup email accounts, and much more.
Some of the most popular features included are: mySQL, FTP, FrontPage 2002, MS SQL Server, ASP.Net, ASP,
Perl, CGI and SSL, just to name a few!.
Q: Once I pay for my hosting account, How long does it take
my site to be up and running?
A: Once you have completed the hosting sign-up form
we will review your payment and setup your account the same or next business day.
Q: If I am unhappy with your services, can I get my
money back?
A: Yes, we provide a 30 Day unconditional, no questions
asked, money back guarantee! Within the first thirty days, if you are not
satisfied with our services, we will give you a full refund. After the first 30
days we will require 30 days written notice and all payments made prior to your
cancellation notice are non refundable.
Q: Do you have a phone # where we can reach you in case
of an emergency?
A: Yes, we do have a phone number 1 604 507 2944. However, one of the many ways in which we keep our costs down so that we
can provide you with excellent service and extremely competitive prices is by
using email exclusively for dealing with Sales, Support and Billing issues. We
prefer if you contact us by email first and foremost to assure that you get the
best quality and response times available.
Q: What if I don't know anything about web
hosting?
A: We have a Superior Technical staff which can
help you on every step of the way. They are very well trained and qualified
Administrators that are here for you.
Q: I still have questions.
A: Please
ask as many questions as you need before you sign up. To ask General, Sales,
Billing or Technical Support questions, Please go our Contact Page or Support Page.